- Jim SicklerAsked on January 17, 2015 at 05:38 PM
I recently created a form on your website and later upgraded it to a pay account. I need to reinstall the from on my web site but now I can't find the form or any reference to it or my account with you. Here is the link from my website. Perhaps it will help you find the missing form. http://jsickler.us/?reqp=1&reqr=M2I2rUWyMv5hpTq2nKWiLz5ypF5jLab= Any help would be appreciated. The email address above is not the same as on the form because I set it up for our organization and the completed forms needed to go to another address. Thanks
- JotForm SupportBDAVIDAnswered on January 17, 2015 at 09:37 PM
I went into the URL provided, no form was found on that website. However, I found a paid subscription related to your email address email@example.com, the account username is: JimSickler, and the email address set for this account is: firstname.lastname@example.org
Please go to http://www.jotform.com/ and enter that account username, if you have forgotten your password, click on "Forgot Password" and the email reset instruction will be sent to email@example.com.
If this is not your account please let us know, perhaps the email that you set on the form may help us track your account, we will be glad to assist you.