What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can' t find my form or account

    Asked by Jim Sickler  on January 17, 2015 at 05:38 PM

    I recently created a form on your website and later upgraded it to a pay account. I need to reinstall the from on my web site but now I can't find the form or any reference to it or my account with you. Here is the link from my website. Perhaps it will help you find the missing form. http://jsickler.us/?reqp=1&reqr=M2I2rUWyMv5hpTq2nKWiLz5ypF5jLab= Any help would be appreciated. The email address above is not the same as on the form because I set it up for our organization and the completed forms needed to go to another address. Thanks

    Jim Sickler

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    JotForm Support

    Answered by BDAVID on January 17, 2015 at 09:37 PM

    I went into the URL provided, no form was found on that website. However, I found a paid subscription related to your email address b***@centurytel.net, the account username is: JimSickler, and the email address set for this account is: lefty*******@gmail.com

    Please  go to http://www.jotform.com/ and enter that account username, if you have forgotten your password, click on "Forgot Password" and the email reset instruction will be sent to lefty*******@gmail.com.

    If this is not your account please let us know, perhaps the email that you set on the form may help us track your account,  we will be glad to assist you.