What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    New email in email notifications does not get the email, only the old one does.

    Asked by Harrison on January 18, 2015 at 06:22 AM
    also I added a new email to my notifications but I keep on getting notification on my old businesses email. I've tried changing it but no luck. 
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    Answered by Ben on January 18, 2015 at 08:15 AM

    Hi Harrison,

    Could you please give us the link to the jotform?

    I was only able to find your 2 guest accounts, both without any jotforms in them.

    Once we know more, we could be able to check what could be the issue.

    Best Regards,