Why are my forms offsetting my text and images?

  • mpt512
    Asked on January 18, 2015 at 3:46 PM

    I had the popups on this page correct back in October, recently I checked them again and found that the text was offest and no matter how much I tinkered with it i can't get it to fit into the window space any longer. I even re-did one of the text forms as an image and uploaded it, but it too is offset as well, though not as bad as the others. Please help in any way possible, thanks.

    Jotform Thread 498308 Screenshot
  • David JotForm Support Manager
    Replied on January 18, 2015 at 5:21 PM

    You need to increase the width in order to avoid that, simply go get your LightBox code again, and increase the W to 700: 

    Why are my forms offsetting my text and images? Image 1 Screenshot 30

    Then click on Preview:

    Why are my forms offsetting my text and images? Image 2 Screenshot 41

    Once you make sure it will look fine, copy the code and embed in your webpage again. Let us know if you have more questions, we will be glad to assist you.

  • mpt512
    Replied on January 20, 2015 at 2:39 PM

    I did that and while it looks fine in the preview it is still bad on the squarespace site, I just want these little lightboxes to work man, is it a problem with squarespace 7 or you guys?

  • David JotForm Support
    Replied on January 20, 2015 at 3:54 PM

    Hi,

    If you are just trying to have an image pop up in a lightbox in your Squarespace page, maybe using a form is not the best solution.  They do have the ability to add lightbox image popups to your page. 

    You can add the image via the image block, then check the box that says Lightbox. That will open up the image the way you're looking to do it.

    alt text Screenshot 10

  • mpt512
    Replied on January 21, 2015 at 1:52 PM

    David, I really need it to pop up from a hyperlink, not jsut a smaller thumbnail of the same image. Would it be possible to pin down problem as a change jotform has made or something that squarespace has done since they moved to squarespace 7?

  • David JotForm Support
    Replied on January 21, 2015 at 2:02 PM

    I am fairly certain we have not made any changes to the way our Lightbox embed works.  If it was working in your Squarespace page prior to their most recent update, I would say it has something to do with changes made on their end.  Changing the dimensions of the lightbox as my colleague suggested still worked in my test page and did not cut off any of my test form.

  • mpt512
    Replied on January 21, 2015 at 2:18 PM

    Yeah it worked when I previewed it but not when I embedded it into the squarespace site, fml

     

  • David JotForm Support
    Replied on January 21, 2015 at 2:43 PM

    I did a bit more looking and this does appear to be something new with squarespace 7.  I was unable to find any issues with version 6 pertaining to the lightbox popup.  If you end up with any information from squarespace on a fix, please let us know so we can apply it on our end.

  • dustinwbizqw
    Replied on April 30, 2015 at 5:57 PM

    Are there any updates on the problems with the lightbox and Squarespace 7?

  • David JotForm Support
    Replied on April 30, 2015 at 6:14 PM

    @dustinwbizdw You have a couple other threads regarding this issue:

    http://www.jotform.com/answers/561190-embed-form-as-a-lightbox-popup-in-a-SquareSpace-7-website

    http://www.jotform.com/answers/561133-How-to-add-a-pop-up-to-SquareSpace-7

    Please keep your responses to a single thread if possible.