Form not being displayed in mobile device.

  • Profile Image
    Harrison 
    Asked on January 18, 2015 at 07:56 PM

    Hello,

     

    I followed the instruction that were given to me earlier about "checking the make responsive" box after creative the forms. I did that to all six forms, clicked saved and then got the codes for wordpress site.

     

    I then built a tester site on weebly.com and published it. When the site in converted to mobile mode the forms do not show up at all. when I click on desktop view forms work.

     

    What am I doing wrong? link of the site below please use mobile to view the issue.

     

    Thanks

  • Profile Image
    ashwin_d
    Answered on January 19, 2015 at 02:05 AM

    Hello Harrison,

    I did check your web page where you have embedded your form and I am unable to replicate the issue you are having. Your form is being displayed correctly in my mobile device. Please check the screenshot below:

    Please let us know your wordpress web page URL where you have embedded your form and we will take a look. Which embed code you have used to embed your form in wordpress? I would suggest you to use "Wordpress Plugin" or "iFrame embed code". The following guides should help you:

    Wordpress plugin: https://www.jotform.com/help/174-Wordpress-Plugin-for-Wordpress-org-version- 

    iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    We will wait for your response.

    Thank you!

  • Profile Image
    adlinformerdistribution
    Answered on February 12, 2015 at 06:49 AM

    It's not working on mobile devices (apple) at www.adelaideletterboxdistribution.com.au - I have used your wp integration plugin...still not working
  • Profile Image
    ashwin_d
    Answered on February 12, 2015 at 07:58 AM

    Hello adlinformerdistribution,

    I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/514672 

    Thank you!