Hide Empty Fields does not hide empty "Address" field in email alerts.

  • Anastasia_ld
    Asked on January 19, 2015 at 3:24 AM
    Hi the problem is not only with the PDF but also in the e-mail notifications i get. Is there anyway to fix that?
  • Ashwin JotForm Support
    Replied on January 19, 2015 at 3:31 AM

    Hello Anastasia_ld,

    I did test this issue in one of my test form and I am unable to replicate the issue you are having. The empty "Address" field does not gets displayed. Please check the screenshot below:

    Hide Empty Fields does not hide empty Address field in email alerts Screenshot 30

    I would suggest you to test it again and get back to us if the issue persists. Also please let us know the form with which you are having this issue with. I did check your form "Modulo on-line per la richiesta aggiornamento A.I.R.E" and it seems you have not enabled the "Hide Empty Fields on Email". Please check the screenshot below:

    Hide Empty Fields does not hide empty Address field in email alerts Screenshot 41

    We will wait for your response.

    Thank you!