What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Account has been disabled..

    Asked by TurkishVirtualApplication on January 19, 2015 at 04:30 AM

    Hi,

     

    I am new on JotForm and I have created a new form yesterday but I get a message that says ' Your form disabled''

     

    Please could you help me about this problem?

    http://www.jotform.com//?formID=50177877131357

    Regards

    Erhan M. Artuc

     

    Page URL:
    http://www.turkishvirtual.com

    my account new form JotForm problem message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 19, 2015 at 08:55 AM

    Hello Erhan,

    Upon checking your account, I found that was suspended because you have created a form "Turkish Virtual Appliacation Form" which is suspected to be used for phishing as you have fields like "Email & Password".

    Authentication form can't be used in JotForm and creating such forms are against the Terms of Use. This form or at least the password field must be deleted before we can activate your account again. 

    Do get back to us if we can delete this form or the password field, we will delete and activate your account again.

    We will wait for your response.

    Thank you!

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    Answered by TVappliaction on January 19, 2015 at 11:52 AM

    Hi thank you very much for your reply,

     

    Actually email and password fields are not associated. We required password that will be used for the website entering.

    But if you still say the password field must deleted, I understand, please you can delete password field and activate my account.

     

    Thanks for your help..

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    JotForm Support

    Answered by ashwin_d on January 19, 2015 at 12:44 PM

    Hello Erhan,

    I have gone ahead and deleted the password field from the suspected form and activated your account. I have also white listed your IP address as well.

    Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!

  • Profile Image

    Answered by TVappliaction on January 19, 2015 at 02:37 PM
    Great news, I checked everything works well.
     

     

    Thanks again...:)
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    JotForm Support

    Answered by BDAVID on January 19, 2015 at 03:01 PM

    On behalf of my colleague, your are welcome, if you need anything else, please open a new thread, we will be glad to assist you.

  • Profile Image

    Answered by TurkishVirtualApplication on January 22, 2015 at 02:44 PM

    Thank you very much, I only found this site one week ago and it is very beneficial for my website.

    I switched to a premium account today. Few days ago there were a few problems and my account was blocked by jotform staff. I hope this will not happen again :)

     

    I am still trying to learn about this website, so I may be able to make mistakes when I create my forms.

     

    Thanks for all your help...:)

    http://www.turkishvirtual.com

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on January 22, 2015 at 04:40 PM

    Thank you for updating us.

    Feel free to contact us anytime for any assistance you need on JotForm.

    Thanks.