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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive email notifications

    Asked by bsujevich on January 19, 2015 at 10:07 AM

    I can not receive emails to my aol and Comcast accounts. I did receive it on another private email server. I checked all the spam folders. It has been working great for over a year now then all of a sudden I am having problems.

    email email notifications notifications unable to receive
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    JotForm Support

    Answered by Jan on January 19, 2015 at 11:01 AM

    Hello, 

    Your AOL and Comcast email is not in the bounce list. I also checked the mail logs and it shows that the submissions were sent successfully.

    [2015-01-19 08:58:47] Submission #297485126081471019 Form #41676654297165 SENT to F**H**@comcast.net from noreply@jotform.com via AMAZONSES [2015-01-17 09:37:06] Submission #297314625831594362 Form #41676654297165 SENT to F**H**@comcast.net from noreply@jotform.com via AMAZONSES
    [2015-01-16 10:46:30] Submission #297232388081830021 Form #41676654297165
    SENT to F**H**@comcast.net from noreply@jotform.com via AMAZONSES

    ---

    [2015-01-17 09:37:06] Submission #297314625831594362 Form #41676654297165 SENT to b****@aol.com from noreply@jotform.com via AMAZONSES [2015-01-17 09:35:00] Notification Test SENT to b****@aol.com from noreply@jotform.com via AMAZONSES [2015-01-17 09:30:29] Notification Test SENT to b****@aol.com from noreply@jotform.com via AMAZONSES

    ---

    As you can see, the submissions and notifications were sent successfully. You might need to get in touch with you email provider about this issue. 

    Please check these helpful guides:

    How to view all your form Email History

    Whitelisting JotMails IP Addresses

    How to setup email alerts to prevent email bouncing related issues

     

    Hope this helps. Thank you.