Unable to receive email notifications

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    bsujevich
    Asked on January 19, 2015 at 10:07 AM

    I can not receive emails to my aol and Comcast accounts. I did receive it on another private email server. I checked all the spam folders. It has been working great for over a year now then all of a sudden I am having problems.

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    Jan
    Answered on January 19, 2015 at 11:01 AM

    Hello, 

    Your AOL and Comcast email is not in the bounce list. I also checked the mail logs and it shows that the submissions were sent successfully.

    [2015-01-19 08:58:47] Submission #297485126081471019 Form #41676654297165 SENT to F**H**@comcast.net from noreply@jotform.com via AMAZONSES [2015-01-17 09:37:06] Submission #297314625831594362 Form #41676654297165 SENT to F**H**@comcast.net from noreply@jotform.com via AMAZONSES
    [2015-01-16 10:46:30] Submission #297232388081830021 Form #41676654297165
    SENT to F**H**@comcast.net from noreply@jotform.com via AMAZONSES

    ---

    [2015-01-17 09:37:06] Submission #297314625831594362 Form #41676654297165 SENT to b****@aol.com from noreply@jotform.com via AMAZONSES [2015-01-17 09:35:00] Notification Test SENT to b****@aol.com from noreply@jotform.com via AMAZONSES [2015-01-17 09:30:29] Notification Test SENT to b****@aol.com from noreply@jotform.com via AMAZONSES

    ---

    As you can see, the submissions and notifications were sent successfully. You might need to get in touch with you email provider about this issue. 

    Please check these helpful guides:

    How to view all your form Email History

    Whitelisting JotMails IP Addresses

    How to setup email alerts to prevent email bouncing related issues

     

    Hope this helps. Thank you.