Getting Charged Tax on My Two Products

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    Asked on January 19, 2015 at 11:01 AM

    I am getting charged tax on the products I am selling via the PayPal form. I've set the base tax as 0%, but when I go to check out at PayPal it's charging my customers tax. How can I make it a tax-free item?



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    Answered on January 19, 2015 at 11:24 AM

    I believe that you are referring to the JotForm titled "Paddle" in your account. As I clone your JotForm to my account and check the payment wizard on your JotForm, I see that the base rate is set to zero. The JotForm seems to be working fine at my end as it displays the product value without any added taxes.

    Please try clearing the JotForm and browser cache by following the instructions provided in the guide and let us know if the issue still persists.

    Thank you!!