What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting Charged Tax on My Two Products

    Asked by samorizu on January 19, 2015 at 11:01 AM

    I am getting charged tax on the products I am selling via the PayPal form. I've set the base tax as 0%, but when I go to check out at PayPal it's charging my customers tax. How can I make it a tax-free item?



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    JotForm Support

    Answered by Kiran on January 19, 2015 at 11:24 AM

    I believe that you are referring to the JotForm titled "Paddle" in your account. As I clone your JotForm to my account and check the payment wizard on your JotForm, I see that the base rate is set to zero. The JotForm seems to be working fine at my end as it displays the product value without any added taxes.

    Please try clearing the JotForm and browser cache by following the instructions provided in the guide and let us know if the issue still persists.



    Thank you!!