What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Lightbox and Feedback button not working in IE8

    Asked by Abu on January 19, 2015 at 11:11 AM

    I am running the same problem. I am trying to set up a booking system on my website http://buffalo-airporttaxi.com/ and used this feedback code at the bottom of my page

    <script src="//d2g9qbzl5h49rh.cloudfront.net/static/feedback2.js?3.2.4970" type="text/javascript">

      new JotformFeedback({

         formId : "50078670502148",

         buttonText : "Book Official Buffalo Airport Taxi Service Now",

         base : "http://jotform.us/",

         background : "#F51202",

         fontColor : "#FFFFFF",

         buttonSide : "bottom",

         buttonAlign : "center",

         type : false,

         width : 700,

         height : 1000



    but it seems like not working as well, I see the box popped up when I click the button but the form doesn't show in the box it's a white blank box with only the heading tittle at the top. what do you think is the problem? Thank you in advance. 


  • Profile Image

    Answered by Ben on January 19, 2015 at 12:23 PM


    I took a look at your website and when I have clicked on the link on the left side of the screen the lightbox was shown to me properly.

    Now since I see that you have the jotform shown on the page as well, just a little bit down from top, I would suggest to do the following just in case.

    Please embed the jotform shown on the page using the iframe embed code and then try to see if you are still having the same issues with the lightbox one afterwards.

    Do let us know how it goes.

    Best Regards,

  • Profile Image

    Answered by Abu on January 19, 2015 at 01:25 PM

    WOW You are an amazing. It worked!! You have no idea how long it took me to figure out what went wrong. Thank you so much. 

  • Profile Image

    Answered by Ben on January 19, 2015 at 01:46 PM


    Thank you. I am glad that it is working for you now :)

    Do let us know if you have any further questions and we would be happy to assist.

    Best Regards,