What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Who can view the data stored in JotForm

    Asked by jasonkuehl on January 19, 2015 at 11:13 AM

    Is data encrypted? Who can view this data?

    JotForm
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    JotForm Support

    Answered by Kiran on January 19, 2015 at 12:31 PM

    The data stored with JotForm is secured. We have a powerful cloud of servers with storage encryption that provides security and protection.The forms submissions received through secure forms are transmitted securely with a 256 bit high-grade encryption.

    Please check the guide How-can-I-receive-SSL-Submissions for more information. You may need to have a paid subscription for receiving more SSL submissions. Please check out our pricing page for comparison of free plan with other paid subscriptions.

    The form submissions can be viewed only by you and the sub-users you want to share to view submissions or edit JotForms. 

    Please refer to guide How-to-Share-Forms-with-a-Sub-Account-User

    Hope this information helps. Please let us know if you have any other questions. We will be happy to help.

    Thank you!!

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    Answered by jasonkuehl on January 19, 2015 at 12:47 PM

    Just to confirm data at rest is encrypted and Data in motion is protected via TLS Correct?

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    JotForm Support

    Answered by Kiran on January 19, 2015 at 01:09 PM

    Please be noted that the data stored on our servers is not encrypted but access to the servers is highly safeguarded. The transmission of data can be done encrypted by using our secure forms. Please refer to the following thread that can provide you more information on security.

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    Thank you!