- CHUCKALIAsked on January 19, 2015 at 11:14 AM
Hi this is my 4th email, I am not getting submissions from my forms forward to my email.
Pleaswe help me in this matter.
one form is located at
second is located at
My nforms were working just fine till early last week.
I even send test emails but nothing.
Thanks for all your help and time.
- JotForm Supportashwin_dAnswered on January 19, 2015 at 12:37 PM
I'm sorry for the trouble caused to you.
I did check your form's email alert and did not find any issue with that. You have set up the email alert correctly and you should be receiving the submission emails correctly.
I did check our email logs and found that emails are being sent successfully. Please check the logs below:[2015-01-18 18:58:55] Submission #297434735921977808 Form #42635435032145 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2015-01-18 18:58:55] Submission #297434735921977808 Form #42635435032145 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2015-01-18 18:56:33] Submission #297434587921657094 Form #42635435032145 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
Have to checked your spam folder already? I would suggest you to please check your spam folder and see if the emails are there. You may also like to disabled the spam filter of your comcast account and see if that resolves your issue. The following guide should help you on how to disable the spam filter: https://studiohelper.uservoice.com/knowledgebase/articles/390804-clients-reporting-not-getting-their-emails-comcas
Please be noted that it is also possible to use your own email address to send submission emails. You setup a custom "Sender E-mail" option in your account. The following guides should help you:
Hope this helps.
Do get back to us if the issue persists.