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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did file attachment disappear?

    Asked by mowaamagnet on October 10, 2011 at 08:15 PM

    http://www.jotform.com/submissions/12302134898

    I am using Internet Explorer 7.

    Form was submitted at 17:18:51 and edited at 18:20:03.  The following attachments were on the form submitted at 17:18:51 but not attached after the form was saved at 18:20:03

    In section 1A.2, questions 2 and 3 do not appear on the later version. On the earlier version, the questions had files attached.

    Q2. had the file WK_1_Lunch_Supper_Menu_Nutritionals.pdf size 2,777,KB attached

    Q3 had 4 files attached:

    WK_1_Lunch_Supper_Menu_Nutritionals.pdf size 2,777,KB  (2 copies)

    WK_2_Lunch_Supper_Menu_Nutritionals.pdf size 2,798 KB

    WK_3_Lunch_Supper_Menu_Nutritionals.pdf size 2,759 KB

    In section 1A.3, question 2 disappeared from the later version. On the earlier version, the question had

    Magnet Self Assessment Form revised 07-11.doc size 551 KB

    Section 1B.3, Question 2 had files attached:

    WK_1_Lunch_Supper_Menu_Nutritionals.pdf size 2,777,KB 

    WK_2_Lunch_Supper_Menu_Nutritionals.pdf size 2,798 KB

    WK_3_Lunch_Supper_Menu_Nutritionals.pdf size 2,759 KB

    In section 1C.2 questions 1, 2 & 3 had files attached:

    Q1.  Disaster Recovery Plan.docx size 99 KB

    Q2. WK_1_Lunch_Supper_Menu_Nutritionals.pdf size 2,777,KB 

    Q3. WK_1_Lunch_Supper_Menu_Nutritionals.pdf size 2,777,KB 

    In section 1C.3 question 1 had a file attached:

    Disaster Recovery Plan.docx size 99 KB

    In section 1D.2 questions 2 & 3 had a file attached:

    Q2. WK_1_Lunch_Supper_Menu_Nutritionals.pdf size 2,777,KB 

    Q3. WK_2_Lunch_Supper_Menu_Nutritionals.pdf size 2,798 KB

  • Profile Image
    JotForm Support

    Answered by liyam on October 10, 2011 at 11:10 PM

    Hello,

    We apologize for your inconvenience.

    As of checking, you have two submissions: 17:18:51 and 18:20:03.

    We'd be grateful if you can explain to us how you edited and submitted your form, so that we can try replicating it and resolve the issue. 

    Thanks.

  • Profile Image

    Answered by mowaamagnet on October 11, 2011 at 07:19 AM

    I used the link from the auto-responder to open the form.  When I opened it, none of the files that had been attached to questions using the multiple upload option appeared in any of the questions.  I re-uploaded files in some questions and left the others alone.  I also made some other text changes, then clicked Submit. The files that are missing are the multiple upload questions that I did not re-upload.  Also interesting to note: the entire question disappeared from the submission, not just the attached file.

  • Profile Image
    JotForm Support

    Answered by liyam on October 11, 2011 at 09:27 AM

    Thank you for the information.

    I was able to replicate your issue.

    I will submit my findings to our development team and let them handle this.  They will respond to this thread as soon as this bug is fixed or if they will need further information.

    Thanks.

  • Profile Image

    Answered by mowaamagnet on October 12, 2011 at 06:17 PM

    Any idea when this will be fixed?  My users need to know when they they can safely edit their data. 

  • Profile Image
    JotForm Support

    Answered by liyam on October 12, 2011 at 11:28 PM

    Hello mowaamagnet,

    Sorry about this.

    This issue is happening when using an IE browser.  You can ask them to use a Firefox browser for the meantime instead.

    Feel free to ask if you have other questions or concerns.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on October 19, 2011 at 12:43 PM

    Hello mowaamagnet,

    May I ask if you're still having this problem?

    We'll wait for your response.

    Thanks.

  • Profile Image

    Answered by orthopod on March 10, 2012 at 08:19 PM

    I am having the same issue with Firefox on Mac.

    Is there a resolution?

    Thanks

  • Profile Image

    Answered by jcm0731 on March 10, 2012 at 08:33 PM

    orthopod,

    Please create your new thread for your concerns in the support forum.
    This way we can create ticket properly and assists you better.
     And once you did that, post the JotForm URL or ID number you used for this.

     

    jcm0731