What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for the premium access, but where is it?

    Asked by mbourg on October 10, 2011 at 08:56 PM

    I have just paid the premium service, have the paypal receipt, but my account still show as Free. What happened???

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    Answered by mbourg on October 10, 2011 at 09:10 PM
    10 OUT 2011 Payment to Interlogy LLC  Concluded  ... -$9,95 USD
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    Answered by mbourg on October 10, 2011 at 09:11 PM

    Why doesn't it show on my account? I'm worried!

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    Answered by yasinco on October 10, 2011 at 09:22 PM

    Hi, your account will update soon.

    ~Yasin

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    JotForm Support

    Answered by liyam on October 10, 2011 at 10:15 PM

    Hello mbourg,

    I have checked your account and it is already set to Premium.  If it's not reflecting on your page, please try to log out and log back in to refresh your cache.

    Feel free to ask us your questions or concerns.

    Thank you for subscribing to JotForm