Submissions in DropBox are not deleted when submissions from JotForm are deleted

  • Profile Image
    Asked on January 19, 2015 at 03:18 PM

    I deleted some test submissions from the form submissions window. When clicking delete, the prompt says that any uploaded files will also be deleted. However, they still appear in the DropBox folder.  

    Also, when changing the unique ID prefix, shouldn't folders and files that are created/uploaded in DropBox be updated?
  • Profile Image
    Answered on January 19, 2015 at 04:00 PM

    Please be noted that the submissions along with the files uploaded to JotForm servers are deleted when the submissions are deleted from JotForm, but not from DropBox. The submissions in the DropBox needs to be deleted manually. The DropBox integration helps you in storing the submissions/files as a backup.

    Hope this information helps. The other question is moved to a separate thread and shall be addressed there.

    Thank you!