What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions in DropBox are not deleted when submissions from JotForm are deleted

    Asked by aiaconnecticut on January 19, 2015 at 03:18 PM

    I deleted some test submissions from the form submissions window. When clicking delete, the prompt says that any uploaded files will also be deleted. However, they still appear in the DropBox folder.  

    Also, when changing the unique ID prefix, shouldn't folders and files that are created/uploaded in DropBox be updated?
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    JotForm Support

    Answered by Kiran on January 19, 2015 at 04:00 PM

    Please be noted that the submissions along with the files uploaded to JotForm servers are deleted when the submissions are deleted from JotForm, but not from DropBox. The submissions in the DropBox needs to be deleted manually. The DropBox integration helps you in storing the submissions/files as a backup.

    Hope this information helps. The other question is moved to a separate thread and shall be addressed there.


    Thank you!