- wsi661Asked on April 16, 2010 at 05:37 PMBefore the upgrade happened, I was able to specify a default "From" address. I can no longer choose the from address, it forces me to use the "Email" field from the form or use the email from my account. How do we fix this?
- JotForm FounderaytekinAnswered on April 17, 2010 at 02:00 AMOn notification emails, From address was required selecting a field, and if you do not select one the email comes from JotForm. You can check the older version here if you would like:
On the other hand you can type a specific email address as from address on the "Autoresponder" emails which goes to the submitter of the from.
The main idea is make it possible to reply yo emails. If you receive a notification email, you can reply to it and it will be received by the person who submitted the form. Same way if your customer receives an auto-response from the form she can reply to it and it will be received by you.
- JotForm FounderaytekinAnswered on April 17, 2010 at 02:21 AMI just added a more detailed explanation to the User Guide:
Hope that helps.
- wsi661Answered on April 22, 2010 at 12:09 PMThanks I was able to get this fixed. I understand the idea behind being able to reply, however for most of the forms I setup, it's better to have one single address that the forms come from, so I can whitelist and ensure that I get every form. When it has a default subject, default name, default email, I can very quickly see that a form was submitted rather than thinking it is a random email.