What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    From Email Has Suddenly Changed Since Upgrade

    Asked by wsi661 on April 16, 2010 at 05:37 PM
    Before the upgrade happened, I was able to specify a default "From" address. I can no longer choose the from address, it forces me to use the "Email" field from the form or use the email from my account. How do we fix this?
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    JotForm Founder

    Answered by aytekin on April 17, 2010 at 02:00 AM
    On notification emails, From address was required selecting a field, and if you do not select one the email comes from JotForm. You can check the older version here if you would like:

    On the other hand you can type a specific email address as from address on the "Autoresponder" emails which goes to the submitter of the from.

    The main idea is make it possible to reply yo emails. If you receive a notification email, you can reply to it and it will be received by the person who submitted the form. Same way if your customer receives an auto-response from the form she can reply to it and it will be received by you.

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    JotForm Founder

    Answered by aytekin on April 17, 2010 at 02:21 AM
    I just added a more detailed explanation to the User Guide:

    Hope that helps.
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    Answered by wsi661 on April 22, 2010 at 12:09 PM
    Thanks I was able to get this fixed. I understand the idea behind being able to reply, however for most of the forms I setup, it's better to have one single address that the forms come from, so I can whitelist and ensure that I get every form. When it has a default subject, default name, default email, I can very quickly see that a form was submitted rather than thinking it is a random email.