Account Suspended

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    Groovy Mail
    Asked on October 10, 2011 at 10:47 PM

    My account got suspended on the first go of using this service today.   

    It States that the reason why the account has been suspeneded is Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake pleasecontact us to resolve this issue.

    I run an email marketing software database management system and was trying to avoid having to manually create usernames and passwords for clients, as clients should really control that part when they are accessing the software.

    however sense discovering you don't offer this service, I'm fine to issue these manually to the client in response to completing the form. But maybe Jotform should consider removing the password field in the selection fields for the templates as that is quite confusing. It tells users that they can create a password for a form that they are creating. It took me looking around the forums to understand that you don't have this service but your terms of use are unclear as it makes no reference to the Anti-Phishing act of 2004 in your terms of use because of this and the fact jotform had a password field in there form field selections confused me and I assumed that you offered this service.

    First day of use and I get suspeded for unclear reasons other than point 6 of jotforms terms of use.

    Can I get my account re-activiated?


    Lee Carnegie




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    Answered on October 10, 2011 at 11:20 PM

    Hi Lee,

    Thank you for your message. After further checking, we have unsuspended your account. We did not see any violations in your forms and it was suspended by mistake. We apologize for the inconvenience.

    Please le us know if you need further assistance.



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    Answered on November 01, 2011 at 08:38 PM

    Bonsoir, je viens de m'inscrire sur JotForm et j'ai créer un formulaire, que je souhaite intégré à mon site.

    Malheureusement au moment de le testé, je me rend compte qu'il ne fonctionne pas, pour cause, mon compte à été suspendu sous prétexte que j'ai violé des droits... Je ne comprend pas ?

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.


    J'ai besoin d'un formulaire, simple et efficasse et sûre. Du coup, je m'intérroge sur le fait de prendre un compte payant.

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    Answered on November 01, 2011 at 08:43 PM

    Hello Stéphane,

    Sorry about this. I have now reactivated your account.

    Please let us know if you have other questions or concerns.


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    Answered on February 04, 2012 at 02:08 PM


    My account was also suspended...

    lg Breakfruit