What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hide empty fields on modified (dirty) email templates, just as on clean ones

    Asked by antoniooi on January 20, 2015 at 05:35 AM

    Hi Guys,

    I just noticed that when locking the table in email notification in order to enable auto-hiding of empty fields, we can't even reformat the date fields as well, e.g. {VarName:D d M Y}. I feel that this is too much of a sacrifice just for the auto-hide empty field function to work in email notification/autoreponder.

    I wonder if it is possible for your team to make the formatting of the field data work even for the locked table?

    Thank you.

  • Profile Image

    Answered by Ben on January 20, 2015 at 08:40 AM

    You can open the email and set the Lock to unlock.

    Following this you can make your changes and set it back to locked.

    It is always best to leave it locked, but this should set it to try and detect if the field is empty or not.

    Of course, only the original notifier can be certain to work properly.

    Do let us know if that works for you.

  • Profile Image

    Answered by antoniooi on January 20, 2015 at 09:05 AM

    When you lock it again, your formatting will be automatically removed by the system again. Come on... you should know this....

  • Profile Image
    JotForm Support

    Answered by Jan on January 20, 2015 at 10:50 AM


    Unfortunately, the "Hide empty fields on emails" feature only works using the default notifier or default content. So you cannot customize the table if you enable that feature.

    If you lock the table it will revert to its default content, you will lose the changes you made. If you unlock it, you can customize the table, but loses the ability to hide the empty fields.

    Related guide: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

    Thank you!

  • Profile Image

    Answered by antoniooi on January 20, 2015 at 10:57 AM

    What you told me I already know Jan.... please read my previous posts carefully... That's why I put my title as "Feature Request: ...." but someone changed it to the current one.... I was requesting for the formatting, e.g. {VarName: D d M Y} to work on locked table.


  • Profile Image

    Answered by antoniooi on January 20, 2015 at 10:58 AM

    And this is the SECOND TIME my post title was being changed by you guys... sigh... @_@

  • Profile Image

    Answered by Ben on January 20, 2015 at 01:24 PM

    You are correct, this was a slight oversight on my part with the locking back again part, for which I apologize.

    I will raise this to our developers to see if this is possible to implement.

    and I do apologize for changing the thread title yet again. We do this only to better reflect the issue or the question that is asked.

  • Profile Image

    Answered by antoniooi on January 20, 2015 at 02:56 PM

    In fact, this post was intended for "Feature Request" -- I'm your old user, I know very well about your system. You just need to let me know whether your team will or will not consider the request, that's all. You do not have to tell me how should I hide empty fields or what happen if I lock the table blah blah blah..... What I want is: When the table is locked, can we at least have the date field formatted to a desired format, e.g. {DateSomething:D d M Y}?

    Such a simple request you guys also want to make it so complicated + keep changing the title for so many times..... It's OK folks, just forget about it.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 20, 2015 at 04:11 PM

    Hi antoniooi,

    Our colleague Ben had already submitted a feature request ticket about this thread to our higher team support.

    Please understand that our higher team support were the one to evaluate and put consideration on feature request tickets. Usually, feature request are approved if it has enough merit, and really is a feature worth adding on the form.

    We will let you know once we have update on the status of this ticket.

    Thank you.


  • Profile Image

    Answered by antoniooi on January 20, 2015 at 04:25 PM

    Hi Jonathan,

    Yes, this is the answer that I want to hear -- thank you, and I can fully understand your team have their own priority and resource limitation (all companies have such limitation). If it is simple and safe to be implemented yet can make customers happy, I suggest that your higher team support should go ahead; if it is hard or risky to be implemented, even the feature can make me happy but later not happy due to buggy, just forget about it.


  • Profile Image

    Answered by Ben on January 20, 2015 at 04:38 PM

    As mentioned by my colleague Jonathan, I have raised this to our developers. Once they check the feature and see if it should be implemented - and possible to do so. As soon as there is any update we will let you know about it through this thread.Regards,

  • Profile Image

    Answered by antoniooi on January 20, 2015 at 04:43 PM

    Thank you Ben.

  • Profile Image

    Answered by cateringonline on November 27, 2015 at 02:05 AM

    Yes! Pls enable hiding of empty fields for "dirty" email templates! It only makes sense. Thank you.
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 27, 2015 at 02:31 AM



    I have moved your reply on a separate thread so we can also raise a feature request ticket for you to our development team. You can check the thread here: http://www.jotform.com/answers/712850.


    If you have any other question or concern, please feel free to contact us again.