What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to post in forum on Google Chrome Version 39.0.2171.99 m

    Asked by antoniooi on January 20, 2015 at 05:40 AM

    Hi Guys,

    I wonder why I'm not able to post at your forum using Google Chrome Version 39.0.2171.99 m except Firefox. The formatting toolbar also gone missing in this version of Chrome. When I click the Post Question button, the page just refresh and did nothing -- no question being posted at all. Anything wrong with that?

    Thanks.

    POST style size height
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    JotForm Support

    Answered by Charlie on January 20, 2015 at 09:24 AM

    Hi,

    Thank you for pointing out the issue. It seems that it is isolated to some users, not sure if it's on location, browser version, settings, hiccup on the server or there might be other factors contributing to it.  One of our support member is actually having the same problem, unable to see the formatting toolbar in Google Chrome. Although, in my end, I am able to post in forum using the latest version of Google Chrome Version 39.0.2171.99 m. Regardless, I believe they have informed the upper management and the back end team to take a closer look at it.

    We'll let you know if this has been fixed.

    Thank you.

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    Answered by antoniooi on January 20, 2015 at 09:38 AM

    In that case, I'm not sure if any of the following could be related:

    1. Some Chrome extension could be messing it up, but not sure which one.

    2. For security reason, Chrome is stricter on certain suspicious coding style.

    3. Unsupported Adobe Flash plugin, but your toolbar doesn't seem to use flash...

    But notice also that in your form designer, we can only right-click on the field to reveal certain functionality of JotForm, left button click won't work. JotForm might have some browser compatibility issues in general. You might need to check it out.

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    JotForm Support

    Answered by Charlie on January 20, 2015 at 10:41 AM

    Thanks for your inputs. We'll take note of that and add it to the ticket details for the developers to see.

    Kind regards.

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    Answered by antoniooi on January 20, 2015 at 10:46 AM

    You're welcomed.

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    Answered by otkweb on January 21, 2015 at 07:29 PM

    Hi Charlie,

    It looks like the issue has been resolved on Google Chrome 40.0.2214.91 m with the same set of extension. Your forum toolbar now appears as usual. The only thing is the cursor still not blinking when mouse clicking to set focus on the forum's typing box. In general, everything should be working fine now.

    Thanks.

    Antonio (on otkweb account)

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    JotForm Support

    Answered by Charlie on January 21, 2015 at 08:48 PM

    Hi Antonio,

    Thank you for updating us. I'm not that familiar the blinking of the text cursor on the text box area here, but upon a few researches, it seems like a caret browsing or caret navigation related issue, but I'm not sure. Although, I believe Chrome does not have something built in like that, more of an extension or a plugin, I'm trying to press "Ins" and "F7" in keyboard and it seems to switch the text cursor to a steady state and on a specific character. You could try resetting the settings of your browser to see if that fixes it or you could also first try disabling some of your extensions or plugins to see if the culprit might be one of them.

    Regardless, I've also check the details of the ticket and our developer seems to mark it as resolved.

    Thank you.

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    Answered by otkweb on January 21, 2015 at 09:11 PM

    It's ok, I do not want to mess around with my browser settings.

    By the way, why my previous post automatically set as "Private"?

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    JotForm Support

    Answered by Charlie on January 21, 2015 at 09:19 PM

    The "Private" in your post is something that we are also experiencing last month and up until today. Not sure why it's happening though, but the back end team should already be aware of it, thank you for pointing that out.

     

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    Answered by otkweb on January 21, 2015 at 09:27 PM

    I see, it's OK then.

    This is important because it may create a misunderstanding to the public: "Why JotForm always like to set their user's posts as PRIVATE? Are they trying to HIDE something from the public?" -- You get what I mean? Automatically set user post to private without user's permission may harm your company's PR. Sometimes our SYSTEM BUGS may screw up our company image unintentionally...
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    JotForm Support

    Answered by Charlie on January 21, 2015 at 09:34 PM

    Hi,

    That is actually a good point. I believe this is worth bumping to the back end team so that they can take a look at it again. I've created a separate thread for that so that I can create a bug ticket on it. Here's the separate thread for it: http://www.jotform.com/answers/500940 

    Thank you for all your inputs and support, we do appreciate them.

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    Answered by otkweb on January 21, 2015 at 09:37 PM

    You're welcomed Charlie.