My online submissions are not coming through to my email.

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    remig09
    Asked on January 20, 2015 at 05:46 AM

    Hello. I have two forms online but when the form is completed and submitted I dont get it in my email info@primefx.co.uk so I dont know if and when a client has registered. 

    Can you plase have a look?  The test via Jotform works OK so I am a bit confused. 

    Thanks 

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    Ben
    Answered on January 20, 2015 at 08:51 AM

    I presume that one of the jotforms with the issue is http://www.jotformeu.com/form/23065867244357 can you please tell us what is the other jotform that you have the issue with as well?

    Looking at the email logs I can not see any issues, as well as when I checked your settings in the above mentioned jotform so I can only presume that the issue is that the emails are sent to either spam, trash or bulk folders, which I would suggest to check over your webmail account and the email clients since they can each send the email to their own folders.

    Do let us know how it goes.