Build a form that can download the Terms and Conditions

Can someone build me a form identical to the ones I have that is able to be downloaded in full?

Hi Jeremiah,

Thanks for reaching out to Jotform Support. Are you perhaps referring to cloning your form? Which particular form are you referring to? You can check our guide on How to Clone an Existing Form From Your Account.

Reach out again if you have any other questions.

I have cloned the form that I have and also, so has your team. The issues we are having have not been able to be fixed on the form I have so I was wondering if your team could rebuild the form so that it will download correctly?

Hi Jeremiah,

Thanks for getting back to us. If you can share the link to your form, I can check it out and see what’s going on.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

https://form.jotform.com/monumentalfundingsolutions/ShortTermLoanBusinessLoan

Hi Jeremiah,

Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

To clarify, you're referring to the issue you've mentioned in this thread here? If so, the problem has been escalated to our Developer team.

Jotform Supports are not permitted to create forms for users. However, we can provide you with the necessary guides to assist you in achieving them. We could also assist you in resolving any issues that arise in your form.

Let us know if there’s anything else we can help you with. 

The issue that I am having is when I download my forms they do not populate the terms and conditions as well as other fields. I have another thread where they are trying to fix the issue since last week but have not been ableto. I asked them the question posted in this thread as to if they could just make a new form that does download to pdf properly but they thought opening a new thread would be better. Im not sure what to do but I have forms that I cannot download properly at them moment and it does cause bottle-necking in my process. please advise.

Hello Jeremiah,

Thanks for getting back to us. We're really sorry about the issue you're having with your form. Your concern has been forwarded to our developer team for further investigation on this thread. To avoid confusion, you may reply on the other so our developer team will be notified. Although we don't have an update yet, rest assured that our team is working on this as fast as they can. Once we have an update, we'll let you know on the other thread.

We appreciate your patience.

Im not sure this was ever resolved... I just want to be able to download the form Ive built to show all fields...

Hi Monumental Funding Solutions,

I’m sorry you're having difficulties with this. I've cloned your form and I was able to download the submission PDF with all the fields after I created a new PDF document template in PDF Editor. Here's the result:

I suggest creating a new PDF document template and deleting the old one. Let me show you how:

• Go to the PDF Editor by clicking the menu at the upper left corner of the Form Builder.
• On the PDF Editor, click on the +New PDF and select New PDF Document.

• Once the new PDF document has been created, delete the old one by clicking the three dots next to the tab name and selecting Delete.

Give it a try and let us know if you need any help.

When I make a new pdf document as suggested it still does not show values in all fields.

Hi Jeremiah,

Thanks for getting back to us. When I cloned and checked your PDF settings on the PDF Editor, I saw that the Hide Empty Fields feature is on. Because your form has a Show/Hide Condition, when the fields are hided, they can't be filled. So you'll see the blank fields on your PDF. But, hiding empty fields will be applied on the print and preview mode as you can see on the screencast below:

You can see the difference between your PDF on preview mode and your PDF on PDF Editor below:

Let us know if you need any other help.