What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where Do We Store And BackUp Submission Data?

    Asked by Jenny Palmer on January 20, 2015 at 08:18 AM
    Where is the data stored and backed up?
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    Answered by Sean on January 20, 2015 at 10:04 AM

    Hi Jenny,

    I apologize if I have not fully understood your question but I take that you would like to know where we store your form submission data and how you can access it. You would also like to know if we keep a backup of your form submission data and where it can be found.

    When submissions are made by your form users it is being stored on our servers. You can access your submission data by following this guide. However, we do not keep a backup of your submission history. So once it is being deleted by the  form creator the data will also be removed from our servers and it is not recoverable.

    I hope this answers your question. Feel free to ask for further assistance if needed.


    Cheers!
    Sean