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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are We Notified Once We Are Close To Any Of Our Submission Limit?

    Asked by Jenny Palmer on January 20, 2015 at 08:19 AM
    In addition we are likely to receive a high number of submissions, if we were to exceed the limit would we be prompted by you to upgrade the account to ensure no data is lost?
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    Answered by Sean on January 20, 2015 at 10:23 AM

    Hi Jenny,

    When you are close to any of your submissions limit, you we will be sent a notification email to advise you that you are close to your limit and a schedule disable date for your forms will be provide. Once you exceed those limits your form will be disabled and the following screen will be shown when anyone tries to access your form.



    Upgrading to a higher package will prevent this from happening. You can check all the available packages that we have here. When you exceed your quota, submissions made after your quota has being exceeded will be held and release to you the following month when your account limits has been refreshed. There would be no data lost, the information will remain on our server.

    I hope this answers your question. Feel free to contact us if additional assistance is needed.


    Cheers!
    Sean