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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet Integration Not Receiving New Submissions

    Asked by Mastacalus on January 20, 2015 at 10:30 AM

    Hi, we are a company who is paying for submissions to integrate to Google Docs. This is the second time that JotForm has had an issue with Google Docs Integration. We will submit the form and the information will not go through. As a backup I have the form information submitted to my email as well but this is unacceptable and I need to know when it is going to be fixed.

    Page URL:
    http://form.jotformpro.com/form/43078034878968

    Submissions JotForm integrate and
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    JotForm Support

    Answered by Charlie on January 20, 2015 at 12:45 PM

    Hi,

    I apologize for the inconvenience that this might have caused you, upon checking in my end I was able to replicate the problem. I've integrated my Google Spreadsheet and was unable to receive new submissions in the spreadsheet.

    I'll escalate this to our developers so that they can take a closer look at the problem. We'll hear from them when there's an update or a fix.

    Again, my apologies for the inconvenience.