- CiprianAsked on October 11, 2011 at 09:15 AM
- JotForm SupportidarktechAnswered on October 11, 2011 at 09:27 AM
JotForm's Upload Tool is working well in IE 8. I have tested your form in IE8 and it seems to work properly, I haven't encountered any error and I was able to submit my files. If you have problems with multi upload tool, could you try clearing your browsers cache? If you have embeded your form to your website could you delete it and re-embed the code again? We would also like to ask more details on your concern like the website where you have embeded your form or just url of your form so that we can assist you further.
- CiprianAnswered on October 11, 2011 at 09:52 AM
I can't select multiple files at once, only one at a time. For uploading 30-40 files is almost impossible in Explorer.
- JotForm SupportidarktechAnswered on October 11, 2011 at 10:01 AM
I was able to replicate the issue.
I will submit a ticket to our development team regarding this bug. You will hear from them once this is fixed. Meantime, while waiting for the fix you can upload your files using firefox or chrome.
Thank you for your patience.
- JotForm SupportidarktechAnswered on October 11, 2011 at 06:21 PM
I do apologize for giving you wrong information about this issue. I have confirmed that this is not actually a bug, but rather a restriction with Internet Explorer. However our upload button can still handle this by adding files one by one. When you add a file for upload, click the same button again and add another file. This is how it works on IE.
Thank you so much for understanding.