What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why aren't you solving problems for your customers?

    Asked by zipprepress on January 20, 2015 at 02:46 PM

    when i try to follow a thread in support all i get is a redirect to my page that shows past activity. When are you going to get your mess straightened out so that your customers can actually use this service? everything i read is about poor service, and the questions are 1, 2 or more years old.i don't see anywhere you have resolved a problem for anyone, just directed them to their isp. if we are not able to contact you and we can not get jot form to work correctly, we will move to a better service. I find it incredible you are trying to do internet business without competent support services. Feels like a 3rd world enterprise. amazing!

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    JotForm Support

    Answered by jonathan on January 20, 2015 at 03:56 PM


    Can you please tell us what is exactly the issue you are having at this time.

    From what I can see in your historical post here, the last post you did was resolved on time as needed.


    Please let us know what  is the issue and we will attend to it asap.