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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications: Notifications are not sent to both email addresses

    Asked by zipprepress on January 20, 2015 at 04:00 PM

    I am not currently receive notification emails for my form.

    issue here for same period of time. Goes to one address and not the others as of a 1/15/2015

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    Answered by Ben on January 20, 2015 at 05:10 PM

    Can you please tell us what is the jotform that you are no longer receiving email notifications from so that we can check it out for you?

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    Answered by zipprepress on January 20, 2015 at 05:17 PM

    Problem solved with this...Answered by david



    I had a look at your form and the notification for prepress@zip-print.com was correctly set up, however the one for service@zip-print.com is missing a sender email:

    Changing this to "noreply@jotform.com" will allow you to receive your notifications the same as your other notification.

    @Ellenemmerich, I have moved your question to a thread of its own here:


    So we can address your issue separately.

    Please let us know what  is the issue and we will attend to it asap.


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    Answered by Ben on January 20, 2015 at 06:00 PM

    Great to hear that. Thank you for updating us.

    Do let us know if you have any further questions and we would be happy to assist.