What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Greetings! Can you tell me why all of forms seem to be disabled? Thank you much!

    Asked by ESTJot on January 20, 2015 at 07:28 PM
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    JotForm Support

    Answered by liyam on January 20, 2015 at 11:17 PM

    Hello EstJot,

    I checked your account and it appears to have been automatically suspended by our system. This auto-suspension happens when our filter detects fields in forms that can be fraudulent or phishing in nature such as forms with fields asking for financial information like credit cards, fields that ask for user access information such as a login form, or imitates a known website.

    Upon reviewing your form I did not find anything that can malicious. So I'm suspecting that the word 'credit card' caused your account to be suspended.  However I have now whitelisted your forms and have reactivated your account.  Your forms should be accessible by now.

    If you have other questions or concerns, please do let us know.