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spiralpapertubeAsked on January 20, 2015 at 7:45 PM
Hello,
When somebody fills out our contact form, the form is not being emailed. Could you let me know how to fix this?
Thank you,
Emily Hibard
Phone: 562-801-9705
Email: emily@spiralpaper.com
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Ashwin JotForm SupportReplied on January 20, 2015 at 11:43 PM
Hello Emily,
Upon checking your account, I found that your email address info@spiralpaper.com ended up in our bounce list for following reasons:
Result: info@spiralpaper.com is IN the bounce list
Reason(s) : smtp;550 5.1.0 <bounce-md_30124803.52ea8b61.v1-82ebdf2cf2ba4f4b8167e1d4cf7b28f5@bounce.jotform.com> sender rejected. IB504 - 205.201.131.148
info@spiralpaper.com is IN the unsubscribe listI have now removed your email address from our bounce list and it should be working fine. Please test your form again and get back to us if you receive the submission emails.
Thank you!
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spiralpapertubeReplied on February 4, 2015 at 9:27 PM
Thank you! It works now :)