What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving submission emails from form.

    Asked by spiralpapertube on January 20, 2015 at 07:45 PM


    When somebody fills out our contact form, the form is not being emailed. Could you let me know how to fix this?


    Thank you,

    Emily Hibard

    Phone: 562-801-9705

    Email: emily@spiralpaper.com

    Page URL:

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    JotForm Support

    Answered by ashwin_d on January 20, 2015 at 11:43 PM

    Hello Emily,

    Upon checking your account, I found that your email address info@spiralpaper.com ended up in our bounce list for following reasons:

    Result: info@spiralpaper.com is IN the bounce list

    Reason(s) : smtp;550 5.1.0 <bounce-md_30124803.52ea8b61.v1-82ebdf2cf2ba4f4b8167e1d4cf7b28f5@bounce.jotform.com> sender rejected. IB504 -

    info@spiralpaper.com is IN the unsubscribe list

    I have now removed your email address from our bounce list and it should be working fine. Please test your form again and get back to us if you receive the submission emails.

    Thank you!

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    Answered by spiralpapertube on February 04, 2015 at 09:27 PM

    Thank you! It works now :)