We are not receiving submission emails from form.

  • Profile Image
    spiralpapertube
    Asked on January 20, 2015 at 07:45 PM

    Hello,

    When somebody fills out our contact form, the form is not being emailed. Could you let me know how to fix this?

     

    Thank you,

    Emily Hibard

    Phone: 562-801-9705

    Email: emily@spiralpaper.com

  • Profile Image
    ashwin_d
    Answered on January 20, 2015 at 11:43 PM

    Hello Emily,

    Upon checking your account, I found that your email address info@spiralpaper.com ended up in our bounce list for following reasons:

    Result: info@spiralpaper.com is IN the bounce list

    Reason(s) : smtp;550 5.1.0 <bounce-md_30124803.52ea8b61.v1-82ebdf2cf2ba4f4b8167e1d4cf7b28f5@bounce.jotform.com> sender rejected. IB504 - 205.201.131.148

    info@spiralpaper.com is IN the unsubscribe list

    I have now removed your email address from our bounce list and it should be working fine. Please test your form again and get back to us if you receive the submission emails.

    Thank you!

  • Profile Image
    spiralpapertube
    Answered on February 04, 2015 at 09:27 PM

    Thank you! It works now :)