What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    After i use my contact form, the form disapears.

    Asked by ya1972 on January 21, 2015 at 12:49 AM

    After i use your form in my web site i get a black page and when i refresh it i get a massage that i should talk to the owner of the form

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 21, 2015 at 07:46 AM

    Hello ya1972,

    I'm sorry for the trouble caused to you.

    I did test your form in IE 11 and I am unable to replicate the issue you are having. I checked up to IE 8 in developer tools and your form seems to work as expected. Please check the screenshot below:


    Your form does not display any thank you message because you have used your form URL in the "Custom URL" of your form's thank you setting.

    Please test your form again and get back to us if the issue persists. I have credited the 5 submissions back to your account .

    Thank you!