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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Forms not being emailed to me

    Asked by Janise Bachler on January 21, 2015 at 08:44 AM

    Dear Sirs:

    All of a sudden, my forms are no longer emailing to me. I made no changes to my account, website, email or the form. I went in and checked and the completed forms are there but not emailing to me. I checked the form and it seems fine and the email address is still correct.

    Help!

    Janise

    Page URL:
    http://www.theclosetdiva.ca

    My Forms checked my account
  • Profile Image
    JotForm Support

    Answered by Welvin on January 21, 2015 at 10:18 AM

    Hi Janise,

    The email address is correct, but you didn't properly setup the Sender Details. You forgot to select the Sender Email. Here's your current settings:

    You should select either noreply@jotform.com or noreply@formresponse.com. I've fixed it for your convenience. 

    Lastly, just to make sure that form emails won't be filtered as spam, add the mentioned email address to your safe sender or contact list.

    Thanks