What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms not being emailed to me

    Asked by Janise Bachler on January 21, 2015 at 08:44 AM

    Dear Sirs:

    All of a sudden, my forms are no longer emailing to me. I made no changes to my account, website, email or the form. I went in and checked and the completed forms are there but not emailing to me. I checked the form and it seems fine and the email address is still correct.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on January 21, 2015 at 10:18 AM

    Hi Janise,

    The email address is correct, but you didn't properly setup the Sender Details. You forgot to select the Sender Email. Here's your current settings:

    You should select either noreply@jotform.com or noreply@formresponse.com. I've fixed it for your convenience. 

    Lastly, just to make sure that form emails won't be filtered as spam, add the mentioned email address to your safe sender or contact list.