What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have changed my form and now my email doesn't work?

    Asked by conveychurchmedia on January 21, 2015 at 12:17 PM


    Hello, I have recently changed some of the form fields on this form:



    The form appears correctly in my editor and on my website. I have saved it in my editor.

    However. The email that is send to me shows blank answers to my old form questions. How can I update the email to show the answers to the new questions?

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    JotForm Support

    Answered by david on January 21, 2015 at 12:28 PM


    Your old notification is still referencing the old fields.  Create a new notifications and you should be good to go:

    1. Click on "Setup & Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Click on "Add New Email"

    4. Select "Notification Email" option & click next.

    5. Select/choose fields for the "Sender Details" and fill out the "Recipient E-mail" with an appropriate email address. Click next.

    6. Put in your form notification subject line, complete your notification layout and click Finish. You're done.

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    Answered by conveychurchmedia on January 21, 2015 at 01:31 PM

    Thanks for the help. :)

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    JotForm Support

    Answered by david on January 21, 2015 at 01:32 PM

    You are very welcome!  Let us know if there is anything else we can help you with and we will be happy to do so.