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    Unable To Receive Email Notifications

    Asked by Vlad  on January 21, 2015 at 12:32 PM

    When clicking Email form to Shipping button, it says it has been emailed but email never arrives. We have verified email address and made sure everything on email side is working. The email address it should go to is shipping@victorenvelope.com


    Please provide information to resolve this issue.


    Thank you



    Page URL:

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    Answered by Vlad  on January 21, 2015 at 01:02 PM

    Fixed my own issue. Had to whitelist domains and IPs for jotform.


    Thank you

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    JotForm Support

    Answered by Charlie on January 21, 2015 at 01:06 PM

    Hi Vlad,

    Upon checking the link that you shared, I believe you created the form in a guest account? I would recommend that you register an account and we can move it from there so that you can access your form completely for future editing.

    Glad to hear that you have fixed it, we do have a guide on that on how to prevent email submissions to be in bounce list or being blocked. Here's the guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you need any assistance again, please do feel free to open up a new thread.

    Thank you.