Unable To Receive Email Notifications

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    Vlad 
    Asked on January 21, 2015 at 12:32 PM

    When clicking Email form to Shipping button, it says it has been emailed but email never arrives. We have verified email address and made sure everything on email side is working. The email address it should go to is shipping@victorenvelope.com

     

    Please provide information to resolve this issue.

     

    Thank you

    Vlad

    847-626-6735

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    Vlad 
    Answered on January 21, 2015 at 01:02 PM

    Fixed my own issue. Had to whitelist domains and IPs for jotform.

     

    Thank you

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    Charlie
    Answered on January 21, 2015 at 01:06 PM

    Hi Vlad,

    Upon checking the link that you shared, I believe you created the form in a guest account? I would recommend that you register an account and we can move it from there so that you can access your form completely for future editing.

    Glad to hear that you have fixed it, we do have a guide on that on how to prevent email submissions to be in bounce list or being blocked. Here's the guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you need any assistance again, please do feel free to open up a new thread.

    Thank you.