What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No message after submission

    Asked by Zerokini on January 21, 2015 at 12:35 PM

    Hello,

    We don't receive the messages after submission by a member of our website...

    Can you help me ?

    Thanks per advance

    message thanks hello receive
  • Profile Image
    JotForm Support

    Answered by david on January 21, 2015 at 01:11 PM

    Hi,

    I checked our mail logs for your email address and it appears as though you were placed on our bounce list:

    We switch service providers temporarily recently which resulted in several users having their emails rejected when sent from the new service.  This appears to be what happened to you.  We have since changed by to our regular service and correct the issue with the backup so this should not happen again.

    I went ahead and removed you from the bounce list and you should be able to receive your notifications once again.

    If you still have trouble with your notifications, let us know or have a look at this guide for further options:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

  • Profile Image

    Answered by Zerokini on January 21, 2015 at 01:20 PM

    Thanks a lot !

  • Profile Image
    JotForm Support

    Answered by david on January 21, 2015 at 01:23 PM

    you are very welcome!  Let us know if there is anything else we can help you with and we will be happy to do so.