What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    meu pagamento não foi reconhecido?

    Asked by Clubedotecnico on January 21, 2015 at 12:56 PM

    efetuei um pagamento ontem para upgrade no plano de $19,95, foi pago atraves do paypal porem minha conta esgotou e ainda consta o plano anterior de $9,95

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    JotForm Support

    Answered by david on January 21, 2015 at 01:29 PM


    Since your old subscription was not yet cancelled, it was being applied instead of your upgraded economy subscription.  I went ahead and cancelled your premium subscription and refunded the duplicate payment.  You should see the refund in 5-7 business days.  You will also receive an email stating your account has been cancelled.  Ignore this email since it only applies to your old duplicate subscription.

    Your "Economy" subscription should now be properly applied.  Let us know if there is anything else we can help you with and we will be happy to do so.