Jotform Sign: Not allowing users to submit the document if non-required fields are empty on mobile devices

  • badsifu
    Answered on March 22, 2023 02:22 PM

    Hi! I created a signature form and it is not allowing for cellphones to bypass non-required fields. It is making the user fill every field before being able to submit the form. This was an issue in the past and it was corrected. The issue has returned.

    Also, when using the "Date" field, it won't allow the user to change the date to a date previous "Today's Date." I tried shutting off the check feature and it still will not allow older dates (like birthdays) and flags the submission as incorrect and will not allow the user to send.
    Here is a copy of the form I am providing:
    https://www.jotform.com/sign/230781154236049/invite/01gw2e48n044872a489c5b2bcc


    Thank you for your help

    Page URL: https://www.jotform.com/sign/230781154236049/invite/01gw2e48n044872a489c5b2bcc
  • Mafe_M JotForm Support
    Answered on March 22, 2023 04:29 PM

    Hello Daniel,

    Thank you for reaching out to Jotform Support. I am sorry this is happening. Rest assured, I am here to help. I tried to access the link you have provided for your Sign document but I am unable to access it. When I open the link it is only a blank page. Can you please share the link to your Sign document? Like the one wherein we can fill out and test.

    Once we hear back from you, we'll be able to move forward with a solution.

  • badsifu
    Answered on March 22, 2023 04:45 PM
    Yes. Sorry for the wrong link
    https://www.jotform.com/sign/230805714539054/invite/01gw5ckp8j92fe1d44b7781807
    ...
  • Rica JotForm Support
    Answered on March 22, 2023 10:09 PM

    Hi Daniel,

    Thanks for getting back to us. For us to see if we can replicate the issue, will you give us permission to test your Signable document? To avoid confusion, I moved your other question to a new thread and helped you with that here.

    Once we hear back from you, we'll be able to help you with this.