What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a limit on the size of file that can be Uploaded using JotForm

    Asked by marief1111 on January 21, 2015 at 03:01 PM

    Is there a limit on the size of a file that can be uploaded on our form?  We are asking customers to upload a photo of their pet, after checkout, and the higher the resolution the better.  But we had one customer tell us she had to change the resolution of her photo because her original file was too big.

    Marie Furrh

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    JotForm Support

    Answered by jonathan on January 21, 2015 at 04:53 PM

    Hi Marie,

    You can change the file size allowed on the upload field you were using on the form.

    User guide: -Changing-the-Upload-Size-Limit


    If you are referring also to tthe account, yes there are account storage limits depending on the type of subscription you have.

    You can see them in your account profile also


    You can also read the details in the JotForm Pricing page for different type of subscription.


    Hope this help. Let us know if there is more we can assist you with.