What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Configure PayPal to Email Incomplete Payments

    Asked by girlspursuingscience on January 21, 2015 at 05:25 PM

    when a parent register for class using the form, it goes to Paypal. (as it should). However if they don't pay via Paypal, I will not get the registration. How can we add a registration to our form without completing the registration? Or if they regeter, we will still receive the copy of the registration, as long as they hit the submit button.

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    JotForm Support

    Answered by Mike on January 21, 2015 at 06:43 PM

    Thank you for contacting us.

    There are two options that you might be interested in:

    1) You can manually complete unpaid submissions from the 'Incomplete Payments'. It will not process any payment, but it will move the submission into the regular Submissions area.

    PayPal Incomplete Payments

    2) You can set the PayPal field to email unpaid submissions.

    How to setup Incomplete Payment Notification E-mail

    Please feel free to contact us if you need any further assistance. We will be happy to help.