Delay after submitting form

  • straypetalert
    Asked on January 21, 2015 at 5:38 PM

    User said they got a message after submitting a form of "It may take up to an hour"?

  • raul
    Replied on January 21, 2015 at 6:57 PM

    I assume that you're referring to this form: http://www.jotform.us/form/41616892907161 since it has an upload file field.

    When you allow your users to send you a file, the time that will take the form to be submitted will depend on many factors such as: internet speed connection of the user, size of the file, network load, etc.

    I made a test submission in your form and it took a few seconds to upload the file and submit the form.

    Delay after submitting form Image 1 Screenshot 20

    What you can suggest to your user is to clear his/her browser's cache and try again.

    Let us know if you need further assistance.
    Thanks.

  • straypetalert
    Replied on January 23, 2015 at 11:39 AM

    Perfect thanks!