- straypetalertAsked on January 21, 2015 at 05:38 PM
User said they got a message after submitting a form of "It may take up to an hour"?
- raulAnswered on January 21, 2015 at 06:57 PM
I assume that you're referring to this form: http://www.jotform.us/form/41616892907161 since it has an upload file field.
When you allow your users to send you a file, the time that will take the form to be submitted will depend on many factors such as: internet speed connection of the user, size of the file, network load, etc.
I made a test submission in your form and it took a few seconds to upload the file and submit the form.
What you can suggest to your user is to clear his/her browser's cache and try again.
Let us know if you need further assistance.
- straypetalertAnswered on January 23, 2015 at 11:39 AM