Delay after submitting form

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    Asked on January 21, 2015 at 05:38 PM

    User said they got a message after submitting a form of "It may take up to an hour"?

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    Answered on January 21, 2015 at 06:57 PM

    I assume that you're referring to this form: since it has an upload file field.

    When you allow your users to send you a file, the time that will take the form to be submitted will depend on many factors such as: internet speed connection of the user, size of the file, network load, etc.

    I made a test submission in your form and it took a few seconds to upload the file and submit the form.

    What you can suggest to your user is to clear his/her browser's cache and try again.

    Let us know if you need further assistance.

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    Answered on January 23, 2015 at 11:39 AM

    Perfect thanks!