What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Delay after submitting form

    Asked by straypetalert on January 21, 2015 at 05:38 PM

    User said they got a message after submitting a form of "It may take up to an hour"?

  • Profile Image

    Answered by raul on January 21, 2015 at 06:57 PM

    I assume that you're referring to this form: http://www.jotform.us/form/41616892907161 since it has an upload file field.

    When you allow your users to send you a file, the time that will take the form to be submitted will depend on many factors such as: internet speed connection of the user, size of the file, network load, etc.

    I made a test submission in your form and it took a few seconds to upload the file and submit the form.

    What you can suggest to your user is to clear his/her browser's cache and try again.

    Let us know if you need further assistance.

  • Profile Image

    Answered by straypetalert on January 23, 2015 at 11:39 AM

    Perfect thanks!