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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Fields and Widget Not Displaying in Some Browsers?

    Asked by sudsport on January 21, 2015 at 07:13 PM

    HI,

    Some of my customers are experiencing some problems with the forms whichn do not work properly such as:

    - no field show up

    - country / zip code / city not working

    Is there any way when call the form to have it check that JavaScript is properly enabled and warn the user, plus possibility to empty the cach asking user for confirmation ?

    Thansk for your help.

    Regards,
    Georges

    Page URL:
    http://sud-sport.com/inscriptions_formulaire.php?course=43494974101962<br/>&amp;nom_course=VAILHAU%27TRAIL%202015

    cache and check zip code call
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    JotForm Support

    Answered by Charlie on January 21, 2015 at 09:13 PM

    Hi Georges,

    I've tried testing your website link to Google Chrome, Firefox and Internet Explorer, but I can't seem to replicate the problem. There are a couple of reason why it is happening, it might be your client's have an outdated browser or a plugin or extension that blocks our scripts.

    We do have a widget that detects if the user's Javascript is disabled, you can find the widget here: http://widgets.jotform.com/widget/noscript.

    If it is also possible, please do try asking your user's on what browser version they are using so that we can test it further, but we do advise that users to update their browsers to the latest.

    I hope this helps.

    Thank you.