jeff495Answered on March 23, 2023 11:27 AM
In the My Approvals section, it shows the below approval process. Where is the 14 Total, 2 in-progress data being stored? I deleted all the test submissions on the My Forms side, but it shows counts on the approval side as well as seen below image. Is there a way to clear this data?
Elbert John Agaton JotForm SupportAnswered on March 23, 2023 11:58 AM
Thanks for reaching out to Jotform Support. Doing that is easy. Let me show you how:
- On your My Approvals page, select the form.
- Click View, and select the Submission/s you want to clear.
- Click the Three Vertical Dots icon on the right, and click Move to Trash.
Here's the result:
Give it a try and let us know how it goes.
jeff495Answered on March 23, 2023 12:06 PM
When I navigate to My Approvals and click on the form, there is no Submissions option as seen below.
I notice from your image you are in the "Assigned to me" section. When I go there, I also do not see any data as seen below image.
Tomas JotForm SupportAnswered on March 23, 2023 01:00 PM
Thank you for providing us a screenshot of what you are seeing, for us to better assist you with this issue. Can you provide us with the form's URL so that we can check it for you?
Let us know if you have further questions.
jeff495Answered on March 23, 2023 01:16 PM
Sure the form URL is https://form.jotform.com/230739389476068
Eiron_O JotForm SupportAnswered on March 23, 2023 02:40 PM
Thanks for sending the form URL. In your My Approvals page, you may select the approval, then click on More. Then click on the Inbox to open the inbox page. See the screenshot below:
This will open all the total and pending submissions. You may then proceed with the steps provided by my colleague Elbert above. If the issue persists, you can send us a screenshot of what's in your Inbox so we can further investigate.
Keep us updated and let us know how it goes.
jeff495Answered on March 23, 2023 02:53 PM
Thanks but I already looked there and it showed nothing in Inbox as seen below. However, when I checked the Trash tab, they were located there and I deleted them from there and it resolved the issue. Mahalo!