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StayAlteredAsked on March 23, 2023 at 2:42 PM
Hi there, We are also having the same issue - getting multiple emails per day from Zapier saying Trigger partner failure: ('Jotform throttling https://zapier.api.jotform.com/form/223246161604145/submissions?orderby=created_at%2CDESC&limit=100', 60)
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Elbert_A Jotform SupportReplied on March 23, 2023 at 2:45 PM
Hi StayAltered,
Thanks for reaching out to Jotform Support. Our Developer Team is working on the issue as fast as they can. As soon as we have an update we’ll let you know. Thanks for your patience.
Let us know if there’s anything else we can do for you.
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StayAlteredReplied on March 23, 2023 at 11:22 PM
Hi, thank you. Do you have an eta on when this will be resolved? It's currently impacting our entire workflow and all our zaps are down because of this error since Jotform was our first step, and trying to decide if I need to implement a workaround instead of jotform
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Billy JotForm SupportReplied on March 24, 2023 at 2:11 AM
Hell StayAltered,
Thanks for getting back to us. We just heard a minor update from our developers. The issue arises from the limits for Zapier on our servers. As a temporary solution, these limits have been increased today, and will continue to monitor the errors.
They also mentioned that they have already started to work on a more efficient solution and will update us when it's completed but it will take a little longer time.
We appreciate your patience and understanding.
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AdamReplied on March 24, 2023 at 11:18 AM
I'd like to add that we're also experiencing this - we have not yet seen an improvement.
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Manilene JotForm SupportReplied on March 24, 2023 at 11:33 AM
Hi Stayaltered,
Thank you for your patience. Our Developer Team is aware of the problem and they are working on it right now. We'll let you know as soon as they get it fixed.
Thanks for your patience while we're looking into this.
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scottlawryReplied on March 24, 2023 at 11:42 AM
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oshmanfamilyjccReplied on March 24, 2023 at 12:11 PM
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StayAlteredReplied on March 24, 2023 at 12:43 PM
Hi - we are still getting the errors and not seeing an improvement
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Angeli JotForm SupportReplied on March 24, 2023 at 1:43 PM
Hi StayAltered,
Thanks for getting back to us. Unfortunately, I don’t have an update yet. I know that it’s taking some time to resolve and that is very stressful. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.
Thanks for your patience and understanding.
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Angeli JotForm SupportReplied on March 24, 2023 at 1:46 PM
Hi scottlawry,
Thanks for reaching out to Jotform Support. I answered your other question on a new thread. You can go ahead and check that out here.
Let us know if there’s anything else we can help you with.
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Angeli JotForm SupportReplied on March 24, 2023 at 1:46 PM
Hi oshmanfamilyjcc,
Thanks for reaching out to Jotform Support. I answered your other question on a new thread. You can go ahead and check that out here.
Let us know if there’s anything else we can help you with.
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StayAlteredReplied on March 26, 2023 at 9:43 PM
Hello - has there been an update on this?
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JoshReplied on March 26, 2023 at 10:48 PM
I too am experiencing this issue, any solution yet?
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Israel JotForm SupportReplied on March 27, 2023 at 4:26 AM
Hi Josh,
Thanks for reaching out to Jotform Support. The issue has been escalated to our Dev team. Unfortunately, we haven't received word yet from our developers regarding this issue. They are still working on this but I'll make another follow-up with them to see if there are any updates that we can share with you. Rest assured that we'll notify you here immediately once we receive any sort of updates from them.
Thanks for your patience and understanding, we appreciate it.
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StayAlteredReplied on March 27, 2023 at 10:21 AM
Do you have an eta on the fix? We are launching out business this week and our onboarding is completely dependant on the integration with Jotform and Zapier. If it's not fixed we will have to find something else
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Israel JotForm SupportReplied on March 27, 2023 at 10:23 AM
Hi StayAltered,
Thanks for getting back to us. Unfortunately, I don’t have an update yet. I know that it’s taking some time to resolve and that is very stressful. We need just a bit more time to come up with a solution. We’ll get back to you as soon as we have one.
We really appreciate your patience and understanding.