What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form will not hold "required" field setting

    Asked by bodyby on January 22, 2015 at 05:02 AM

    Hi guys, My form does not seem to want to hold the setting for Email and Best contact number when published. Can you investigate please http://form.jotform.co/form/50166852389868 

    Page URL:

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    Answered by Ben on January 22, 2015 at 10:18 AM

    Taking a look at the jotform directly it seems to work, but I presume that you have this issue once it is on your website?

    If so can you please give us the link to the page on your website that holds the jotform so that we can take a look at what might be the cause of this issue?

    If you get the same issue even if you visit it directly, do let us know the browser you are using and the steps to recreate it.

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    Answered by bodyby on January 22, 2015 at 03:35 PM

    Hi guys, we only use the from via your site. the browser is Chrome and i have tried a few computers. It looks like it is set in the builder but when live drops them off.



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    Answered by Ben on January 22, 2015 at 05:10 PM

    I have tried now in Chrome as well, but it is working just as on FireFox



    I did notice that you have the auto-fill option turned on so that the form can be continued later. This might be what is causing you the issues on your side due to some value being saved in the boxes.

    Can you please disable the auto-fill option and then re-visit the pages?

    Do let us know how that goes.

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    Answered by bodyby on January 22, 2015 at 08:28 PM

    Hi Ben, Those are correct but the Email and Best contact number should be mandatory as well. I turned off the auto fill as well and it is still off now but no joy.  Thanks

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    JotForm Support

    Answered by Kiran on January 23, 2015 at 12:13 AM

    I see that there are conditions set for Email and Phone number fields to be required only when appropriate option is selected for Method of contact field. 

    Since we are trying to submit the empty form, it shows required tags only for first two fields. The fields are made mandatory only when the option is selected. Please see the recorded session below :

    If you want these two fields to be mandatory, you may delete/disable these conditions set for this fields. Hope this information helps.

    Please let us know if you need any further assistance. We will be happy to help.

    Thank you!!

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    Answered by bodyby on January 23, 2015 at 12:21 AM

    Ahhhh YES i forgot i did that condition. Nice catch -- thanks team. LOVE JOTFORMS!!!

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    Answered by wemakeprints on January 23, 2015 at 12:32 AM

    Hi. What is the transparent box in which the entire form sits inside of called? I would like to experiment with this type of style. Looks nice.

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    Answered by bodyby on January 23, 2015 at 01:18 AM

    It is actually just in the theme builder i pulled down and modified the background colour to transparent