Approval Email Notification: Unable to update the message.

Hi,

I have an APPROVE AND SIGN workflow that is not sending the correct email. I updated the email and clicked SAVE several times, and it seems to save in the workflow, but when I test it I receive the original email. However, when I use the TEST FORM button in the workflow, it sends the correct message. I've tried testing it with two different emails and the problem persists.

This is what the message is supposed to be:

Again, when I click TEST EMAIL, the correct/updated version appears in my Inbox.

But when I sign and test the form using different emails, the previous/non-updated version appears in my Inbox.

How do I ensure that the correct/updated message is included in the message? I don't want to cause any confusion.

Hi people273,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. I checked your approval workflow and can confirm that the Approve & Sign Request Email is still in a previous/un-updated version, which is why it keeps sending the incorrect email. Please remember to save the email after you have customized it to the new one.

I also cloned your form and tested the approval, I customized the Approve & Sign request Email and received the correct email. Look at my results below:

Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated and let us know if you need any more help.

Hi,

I did save each time. I performed a test right now and it appears to be working now, though I didn't do anything different than before.

Hi people273,

Thanks for getting back to us. It's great to know that the issue has been resolved. As for your other question, I've moved that to a new thread. You can check that out here.