What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issues with email notification

    Asked by romain001  on January 22, 2015 at 06:20 AM

    1 - I can't change the email adress for new submission. I click on "Couriel -> I write the email du destinataire = petra@giberarte.fr and when I click on Tester l'e-mail, the pop up window tell me : Test email sent to default email address: romain.gibert@free.fr.

    Any way, even on the adress romain.gibert@free.fr, I receive the Test e-mail, but nothing when people submit informations.

    2 - THE MOST IMPORTANT

    THE SUBMIT BUTTON "VALIDER", WORK PERFECTLY ON COMPUTER BUT DOES NOT APPEAR ON PHONE AND TABLET

    Thank you if you can help me

     

    new submission email receive
  • Profile Image

    Answered by Ben on January 22, 2015 at 10:43 AM

    Based on what you have mentioned I presume that you have been clicking on the Test email button and that you got a confirmation that the email was sent, only to find the email in the email associated with your account and not in the one you have already set.

    The reason for this is because all of the test emails are always sent to the email that is associated with the account, regardless of the email placed in the notifier.

    To test if the test notification is sent properly, you would need to make a submission instead.

    Also, I have found that the email: petra@giberarte.fr was in the bounce list so I have removed it and you should now be able to get the emails.

    In regards to you issue with submit button. I have moved it to a new thread where we will be replying back shortly. You can see it here: http://www.jotform.com/answers/501223