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    I would like to switch to an annual plan with discount sale.

    Asked by ladkong on January 22, 2015 at 08:46 AM

    I would like to switch to an annual and take advantage of the discount. I thought I did that but it does not seem to have taken effect. I got an email offering the years discounted plan.

     

    Derek Kong

     

     

    Annual discounted and email
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    JotForm Support

    Answered by ashwin_d on January 22, 2015 at 11:41 AM

    Hello Derek,

    Please be noted that yearly discount sale offer is already withdrawn last week. It is not available any more.

    It seems you currently have two active subscriptions:

    BlueSnap: Premium monthly subscription #26578244 billed on 5th of every month. Credit card used:  **2006

    FastSpring: Premium monthly subscription #INT141022-1172-32701S billed on 22nd of every month. Credit card used: 2006

    I have gone ahead and cancelled your bluesnap subscription #26578244 and processed the refund for last 3 months with order numbers #83367062, #82839576 and #82379792

    Please allow 3-7 days for the amount to reflect in your account. I'm sorry for the trouble caused to you. 

    Thank you!