- ladkongAsked on January 22, 2015 at 08:46 AM
I would like to switch to an annual and take advantage of the discount. I thought I did that but it does not seem to have taken effect. I got an email offering the years discounted plan.
- JotForm Supportashwin_dAnswered on January 22, 2015 at 11:41 AM
Please be noted that yearly discount sale offer is already withdrawn last week. It is not available any more.
It seems you currently have two active subscriptions:
BlueSnap: Premium monthly subscription #26578244 billed on 5th of every month. Credit card used: **2006
FastSpring: Premium monthly subscription #INT141022-1172-32701S billed on 22nd of every month. Credit card used: 2006
I have gone ahead and cancelled your bluesnap subscription #26578244 and processed the refund for last 3 months with order numbers #83367062, #82839576 and #82379792.
Please allow 3-7 days for the amount to reflect in your account. I'm sorry for the trouble caused to you.