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mikevandreAsked on March 24, 2023 at 9:23 AM
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Janice_B JotForm SupportReplied on March 24, 2023 at 9:32 AM
Hi Dessi,
Thanks for reaching out to Jotform Support. Just to confirm, do you want to subscribe to our non-profit discount? If so, you can fill out your application form at this link.
Your submitted information will be reviewed after you submit the form. Within 24 to 48 hours, you will receive a confirmation at the email address you provided on the application form.
Let us know if you have any other questions.
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mikevandreReplied on March 26, 2023 at 7:10 PM
I have filled out the required form and uploaded our tax exempt certificate. Will it automatically reduce the cost of our membership? Or do I need to do any further action?
Dessi
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Rene JotForm SupportReplied on March 27, 2023 at 12:59 AM
Hello Dessi,
Thanks for getting back to us. I've forwarded this to our Billing team to get their help. Once we hear back from them we'll update you on this thread and let you know.
Let us know if there's anything else we can help you with.
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Rene JotForm SupportReplied on March 27, 2023 at 9:39 AM
Hello Dessi,
Thanks for your patience and understanding, we appreciate it. I've been informed by one of our Billing team that the sales tax has been removed from the account.
Let us know if there's anything else we can help you with.
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mikevandreReplied on March 27, 2023 at 10:05 AMDo you remember how I sent the message and asked if we needed to do
anything further to make sure we got the 50% discount on the subscription?
This is the response to that. Looks like they are just going to double
check the rates are correct.
Dessi
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Israel JotForm SupportReplied on March 27, 2023 at 10:16 AM
Hello Dessi,
Thanks for getting back to us. As checked on the account, you're already on Bronze Monthly - NonProfit for this month. Non-Profit discount will be applied for the succeeding months. Please refer to this guide on How-to-Check-Invoices.
Reach out again if you have any other questions