Account Limits Maxed Out

  • Coty_Adams
    Asked on March 24, 2023 at 9:45 AM

    My account is receiving alerts that it has maxed out it's usage, and my form does not work now. I have cleared out old forms, old submissions, and cleared the account cache and browser cache. Can you please assist? https://form.jotform.com/Coty_Adams/brainstorming-brand-development

  • Mafe_M JotForm Support
    Replied on March 24, 2023 at 10:01 AM

    Hello Coty,

    Thank you for reaching out to Jotform Support. I recalculated your submissions to fix the maxed out space. I also checked your form and it is accessible already. Please refresh the page or logout of the account and log back in.  Also, you may want to clear your browser's cache and cookies before attempting to log in again to ensure that any old cached data doesn't prevent you from logging in.

    Reach out again if there’s anything else we can do for you.