Form auto-fill feature reset after submission

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    tgbam
    Asked on January 22, 2015 at 11:55 AM
    Is there an update on this situation? I am having the same problem.
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    david
    Answered on January 22, 2015 at 02:18 PM

    Hi,

    Unfortunately the auto-fill feature stores the data in your browser.  To clear it, you would need to clear your browsers cache and cookies.  However, the workaround my colleague suggested of adding a "Clear Form" button is probably the best solution for the time being.  We will update the previous thread if our developers have an opportunity to add the clear on submit functionality.

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    tgbam
    Answered on January 26, 2015 at 01:19 PM

    Unfortunately this solution is not an option for me. My concern is that if people submit the form and then press the "back" button in their browser, they can fill in the form again but now they can change their options, leading to different pages on the form. They can enter new answers and submit the form again. Because the cache is not cleared however, the answers from the previous submission are also given, resulting in a double entry in one submission. 

    The "clear form" button doesn't solve the problem for me because people don't need to press it in order to fill in the form. And also, there is no option to put the button after the submission has been send.

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    david
    Answered on January 26, 2015 at 02:26 PM

    Hi,

    Though I am unsure exactly which form you are working on, you can adjust the autofill setting in the "Continue Forms Later" option menu.

    Adjust these to the duration you would like the data to last in your browsers cache. 

    Let us know if you have any further questions and we will be happy to help.