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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Could Not Copy or Clone Form using URL

    Asked by lpasilva on January 22, 2015 at 12:27 PM

    Hello! 

    I have tried to do this, but it did not work for me. I could not copy the form my colleague sent me, so I could manage it. Could you assist me? The form I'm trying to import is: http://form.jotformz.com/form/50204434073645 

    I've tried to do so in different browsers, but it still didn't work. 

     

    Thank you very much! 

    clone form jotformz
  • Profile Image
    JotForm Support

    Answered by david on January 22, 2015 at 03:21 PM

    Hi,

    I was able to clone that form without issue:

    You can try cloning my clone of that form to see if that works.  Here is the link to clone my form:

    http://form.jotform.com/form/50216241260945

    If that still does not work, let us know and we will be happy to have another look.

  • Profile Image

    Answered by lpasilva on January 23, 2015 at 06:24 AM

    I've tried this link and still didn't work... This is the message I get: 

    I have tried this on Chrome, Firefox and Internet Explorer, same message in all of them! 

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    JotForm Support

    Answered by jonathan on January 23, 2015 at 10:45 AM

    I was able to reproduced the issue. 

    I also could not clone the form when using the FREE account.

     

    I think the issue had to do with the too long Form Title/Name of the form BUT I am not entirely sure of this since I was able to clone it on my support account

     

     

    May I inquire if you are also the owner of the source form you were trying to clone?

    I need to investigate more on the issue and see if there is a need to elevate the issue to our higher team support.

    Thanks.

  • Profile Image

    Answered by lpasilva on January 23, 2015 at 12:00 PM

    I see. Is that function not available in the free account?

    No, I am not the owner of the source form. His user name is Henrique_Biominas. He has just linked me as a Sub Account of his and this seems to have solved the issue, as now I can edit the form... 

  • Profile Image
    JotForm Support

    Answered by david on January 23, 2015 at 01:08 PM

    That functionality is available to all users and should be working for you.  Are you not able to clone any forms at all or just this one?  I tried cloning the form you mentioned from several different URL's from a Free account and all of them worked.