Could Not Copy or Clone Form using URL

  • Profile Image
    lpasilva
    Asked on January 22, 2015 at 12:27 PM

    Hello! 

    I have tried to do this, but it did not work for me. I could not copy the form my colleague sent me, so I could manage it. Could you assist me? The form I'm trying to import is: http://form.jotformz.com/form/50204434073645 

    I've tried to do so in different browsers, but it still didn't work. 

     

    Thank you very much! 

  • Profile Image
    david
    Answered on January 22, 2015 at 03:21 PM

    Hi,

    I was able to clone that form without issue:

    You can try cloning my clone of that form to see if that works.  Here is the link to clone my form:

    http://form.jotform.com/form/50216241260945

    If that still does not work, let us know and we will be happy to have another look.

  • Profile Image
    lpasilva
    Answered on January 23, 2015 at 06:24 AM

    I've tried this link and still didn't work... This is the message I get: 

    I have tried this on Chrome, Firefox and Internet Explorer, same message in all of them! 

  • Profile Image
    jonathan
    Answered on January 23, 2015 at 10:45 AM

    I was able to reproduced the issue. 

    I also could not clone the form when using the FREE account.

     

    I think the issue had to do with the too long Form Title/Name of the form BUT I am not entirely sure of this since I was able to clone it on my support account

     

     

    May I inquire if you are also the owner of the source form you were trying to clone?

    I need to investigate more on the issue and see if there is a need to elevate the issue to our higher team support.

    Thanks.

  • Profile Image
    lpasilva
    Answered on January 23, 2015 at 12:00 PM

    I see. Is that function not available in the free account?

    No, I am not the owner of the source form. His user name is Henrique_Biominas. He has just linked me as a Sub Account of his and this seems to have solved the issue, as now I can edit the form... 

  • Profile Image
    david
    Answered on January 23, 2015 at 01:08 PM

    That functionality is available to all users and should be working for you.  Are you not able to clone any forms at all or just this one?  I tried cloning the form you mentioned from several different URL's from a Free account and all of them worked.