- lpasilvaAsked on January 22, 2015 at 12:27 PM
I have tried to do this, but it did not work for me. I could not copy the form my colleague sent me, so I could manage it. Could you assist me? The form I'm trying to import is: http://form.jotformz.com/form/50204434073645
I've tried to do so in different browsers, but it still didn't work.
Thank you very much!
- JotForm SupportdavidAnswered on January 22, 2015 at 03:21 PM
I was able to clone that form without issue:
You can try cloning my clone of that form to see if that works. Here is the link to clone my form:
If that still does not work, let us know and we will be happy to have another look.
- lpasilvaAnswered on January 23, 2015 at 06:24 AM
I've tried this link and still didn't work... This is the message I get:
I have tried this on Chrome, Firefox and Internet Explorer, same message in all of them!
- JotForm SupportjonathanAnswered on January 23, 2015 at 10:45 AM
I was able to reproduced the issue.
I also could not clone the form when using the FREE account.
I think the issue had to do with the too long Form Title/Name of the form BUT I am not entirely sure of this since I was able to clone it on my support account
May I inquire if you are also the owner of the source form you were trying to clone?
I need to investigate more on the issue and see if there is a need to elevate the issue to our higher team support.
- lpasilvaAnswered on January 23, 2015 at 12:00 PM
I see. Is that function not available in the free account?
No, I am not the owner of the source form. His user name is Henrique_Biominas. He has just linked me as a Sub Account of his and this seems to have solved the issue, as now I can edit the form...
- JotForm SupportdavidAnswered on January 23, 2015 at 01:08 PM
That functionality is available to all users and should be working for you. Are you not able to clone any forms at all or just this one? I tried cloning the form you mentioned from several different URL's from a Free account and all of them worked.