What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm did not pick up Hour from Time input this morning

    Asked by TerryGALA on January 22, 2015 at 12:35 PM

    Just downloaded some routine test data from my two JotForm forms.  Each form call for inputting time data.  In the downloaded record, the HOUR was set to 0.  Went back into the submissions and, sure enough, the hour was showing as 0.  But, when I go in to edit the form from the submissions screen, the hour is there.  Without making any changes, I can complete the edit and the hour field is captured.

     

    This is just a little terrifying.  I've been testing these forms, fairly successfully for weeks and never encountered anything like this.rm

    Screenshot
    time field
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    JotForm Support

    Answered by Mike on January 22, 2015 at 03:47 PM

    Thank you for contacting us.

    Is this something that has been already fixed? I was not able to reproduce any formatting issue with the Time field on my test form, and your submissions page seems to be fine.

    If the issue still persists, please let us know.

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    Answered by TerryGALA on January 22, 2015 at 04:58 PM

    I tried again later today using the same input device and the problem did not recur.

     

    Hope it doesn't happen again.

     

    Terry

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    JotForm Support

    Answered by Mike on January 22, 2015 at 06:28 PM

    Thank you for your update. Let us know if you notice the same issue again.